AI & Automation Glossary
Understanding the key concepts
Automation and AI come with their own vocabulary. This glossary helps you understand the essential concepts so you can make the right decisions for your business.
Automation
RPA (Robotic Process Automation)
Automating repetitive tasks using software robots
Learn moreWorkflow Automation
Automating business processes through orchestrated workflows
Learn moreBPA (Business Process Automation)
End-to-end automation of business processes across the organisation
Learn moreiPaaS (Integration Platform as a Service)
A cloud platform for connecting and integrating enterprise applications
Learn moreArtificial Intelligence
AI Agent
An autonomous program that uses AI to accomplish goals
Learn moreLLM (Large Language Model)
An AI model capable of understanding and generating text
Learn moreRAG (Retrieval Augmented Generation)
An AI technique that enriches language models with your own data
Learn moreFine-tuning AI
Customising a pre-trained AI model with your own data for better results
Learn moreTechnical
API (Application Programming Interface)
An interface that allows programs to communicate with each other
Learn moreWebhook
An automated HTTP callback that triggers actions when events occur
Learn moreETL (Extract, Transform, Load)
A data pipeline process that extracts, transforms, and loads data between systems
Learn moreOCR (Optical Character Recognition)
Technology that converts images of text into machine-readable data
Learn more