Definition
AI Agent
An autonomous program that uses AI to accomplish goals
Definition
An AI Agent is a program that uses artificial intelligence to perceive its environment, make decisions, and take actions autonomously to achieve defined objectives.
Detailed explanation
AI agents go far beyond simple chatbots. They can:
- Access tools and data
- Plan sequences of actions
- Adapt based on results
A business AI agent can, for example, respond to a customer email by checking the CRM, verifying inventory, and creating a support ticket if needed.
Real-world examples
Sales assistant
Agent that qualifies leads, answers questions, and schedules meetings
Support agent
Responds to tickets by consulting the knowledge base and escalates when necessary
Why it matters
- Automation of cognitive tasks
- 24/7 availability
- Consistent responses
- Scalability without hiring
Service associé
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